To re-open safely and responsibly, our clinic has implemented strict health and safety measures. These many changes are designed to keep our patients, our team, and our community safe. We appreciate your understanding and cooperation during these times.

Safety Measures:

  • Screening Questions

  • Signage & Education

  • Reduced Capacity

  • PPE & Hand Hygiene

  • Modifications to the Space

Phased Opening

A phased approach allows us to slowly reintroduce the team and patients into this new way of practice. This ensures all safety guidelines are being practiced efficiently and effectively. As we move into a new phase, we will add more availability and treatment hours. To move into the next phase we ask the following questions to make sure it is done responsibly: What do the current Public Health and college guidelines dictate, are the team members coping well mentally and physically with this new way of practice, and are team members adhering to all PPE and safety protocols. We will not progress into the next phase if we feel there is any potential for compromised safety and care.

Common Areas

  • Patients will be screened before entering the clinic using our COVID-19 screening tool and 24 hours prior to their appointment via an email

  • Patients are asked to bring and wear their own masks to their appointments

  • Patients are asked to come to treatments alone if possible

  • Plexiglass installed at front desk and entrance screening station

  • If a patient arrives more than 10min early to an appointment they will kindly be asked to wait in the lobby downstairs

  • Patients are asked to only bring essential items with them to the clinic and keep them in their pockets or purse

  • High contact areas throughout the clinic will be disinfected frequently throughout the day or after any contact

  • A maximum of 4 patients will be permitted in the reception area at one time

  • All billing will be done contact-less i.e. billing a credit card securely stored on file or by tap

  • All but 3 chairs in the reception area will be removed, spaced 2 meters apart

  • Water cooler will be operated by staff only to reduce contact, please ask someone to assist you if you need water

  • Signs of social distancing, hand hygiene, etc. will be posted in the reception area, treatment rooms, and washrooms

  • Hand sanitizer will be available at the entrance of the building, elevators, and clinic for patient use

  • Floor markings will be used to direct patient traffic and ensure adequate spacing

  • A staff member will be in the reception area to direct patient traffic

  • Commonly touched, hard to clean objects such as toys, magazines, and samples will be removed

  • We ask that you use foot pedals to open garbage cans

  • A contact tracing log will be kept of all non-patient visitors entering the clinic for potential tracing purposes (name, phone, and date entered)

  • Chairs will be disinfected after any patient contact

  • Slide show displaying important safety information

Treatments & Rooms

  • To ensure social distancing within the clinic, treatment hours and staff shifts will be reduced and staggered

  • Your therapist will be wearing the appropriate PPE during your treatment, including a face mask, face shield, and gown/change of clothes

  • Patients will be required to wear a mask during their treatment

  • HEPA air purification filters will be operating in each treatment room, filtering the air 4x every hour

  • Staggered treatment bookings to ensure 15minutes between patients for effective sanitization time

  • Treatment rooms and equipment will be disinfected after every treatment

  • Commonly touched, hard to clean objects will be removed

  • Treatment room layout will be redesigned to avoid unnecessary contact on surfaces

  • Patients will be asked to sit on treatment table only, unless otherwise instructed

  • 1-5 empty treatment rooms will be used as extra patient waiting rooms to minimize reception area crowding as needed

  • Post-treatment checklist on each door to ensure the therapist has prepared the room thoroughly for the next patient

  • Virtual treatments will still be available when appropriate

  • Approved hospital grade disinfectants will be used

  • Hand sanitizer will be available in all rooms

  • Consent and new patient forms to be done online and contact-less when possible

Therapists & Front Staff

  • All staff will wear the appropriate PPE during treatments and when communicating with others in the clinic

  • Therapists and staff will be screened daily before entering the clinic using our COVID-19 screening tool and temperature check

  • Therapists and staff are aware of systems in place to report probable and confirmed cases to the local public health unit

  • Therapists and staff will travel directly from their home to the clinic

  • Front staff to communicate from behind plexiglass

  • Proper training has been provided for therapists and staff on hand hygiene and proper PPE use

  • Maximum one staff member in the lunch room at a time

  • Therapists and staff are encouraged to bring food from home and avoid trips outside of the clinic during their shift

  • Therapists will stay in their respective treatment rooms during breaks to reduce traffic and crowding of common spaces

  • Only 4 members of the team will have access behind the front desk plexiglass enclosure (maximum of 2 at a time)

  • Therapists are encouraged to complete non-patient related work at home to minimize unnecessary time in the clinic